You may return new, unused items within 14 days of delivery for a full refund.
We'll pay the return shipping costs IF the return is a result of our error (you received an incorrect or defective item).
You may return a damaged product with proof of damage submitted immediately.
Time lines for reimbursement
You should expect to receive your refund within five weeks of giving your package to the return shipper. This is an estimated time frame. We'll try our best to have your refund processed sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We're currently authorized to ship to customers in Canada and USA only. Shipping is FREE to a single business address.