Shipping & Returns
Where we ship, how orders arrive, and how returns and refunds work. Serving Canada and the USA.
Shipping
Where we ship
We are authorized to ship to customers in Canada and the USA. Orders are fulfilled from our Markham, Ontario and Dallas, Texas locations.
Carriers
Canada ships via Canada Post, UPS, and FedEx. USA ships via USPS, UPS, and FedEx. Carrier selection may vary based on your location and the size and weight of your order.
P.O. Boxes & APO/FPO
We can ship to P.O. Boxes within Canada and the USA via Canada Post or USPS. Please make sure your address is complete and accurate to avoid delays.
Returns
14-day return policy
You may return new, unused items within 14 days of delivery for a full refund. Items must be in their original packaging with all accessories, manuals, and documentation included.
Return shipping
We pay the return shipping costs if the return is the result of our error, such as an incorrect or defective item. For all other returns, the customer is responsible for return shipping. We recommend using a trackable service, since we cannot guarantee we will receive your returned item.
Damaged or defective items
If you receive a product that is damaged or defective:
- Contact us right away with your order number and photos of the damage.
- We will arrange a replacement or refund as quickly as possible.
- Proof of damage must be submitted as soon as you receive the item.
Refund timeline
Expect your refund within about five weeks of handing your package to the return shipper. That window covers three stages:
Refunds are issued to the original payment method used at checkout.
How to start a return
Contact us with the following, and we will reply quickly with instructions:
- Your order number
- Details about the product you would like to return
- Your reason for the return
Exceptions
The following may not be eligible for return:
- Software licenses that have been activated or downloaded
- Custom-ordered or special-order items
- Items returned without original packaging or missing parts
- Items returned more than 14 days after delivery
Questions about shipping or returns?
Reach out to our team. We're here to help with order questions, returns, or anything else you need.