Knowing that your Sophos Firewall purchase is backed by Highly trained, 24/7 Technical Support staff gives a warm comfortable feeling.
All Sophos Firewall purchased with a Protection Plan subscription (Standard or Xstream or Monthly Plan) are backed by 24/7 Technical ENHANCED Support.
The ENHANCED SUPPORT plan can be upgrade to ENHANCED PLUS or TAM plans at an additional cost.
The key features of the support plans are listed here;
COMPARE SUPPORT FEATURES
|24/7 multi-channel support|
|Software downloads, updates, & maintenance|
|Access to support knowledgebase and support forums|
|Warranty (Appliances only)3|
|Hardware replacement (Appliances only)||Advanced||Advanced|
|Remote assistance support|
|Remote consulting4||2-8 Hours|
|Priority case and sample handling|
|VIP Access to Senior Technical Resource team|
|Named Technical Account Manager (TAM)|
|Front of the line access to product information|
|Personalized communications and alerts|
|Performance and feature optimization|
|Emergency Onsite Support|
Full support plan details can be found here;