Enchanced Support

Knowing that your Sophos Firewall purchase is backed by Highly trained, 24/7 Technical Support staff gives a warm comfortable feeling. All Sophos Firewall purchased with a Protection Plan subscription (Standard or Xstream or Monthly Plan) are backed by 24/7 Technical ENHANCED Support. The ENHANCED SUPPORT plan can be upgrade to ENHANCED PLUS or TAM plans at an additional cost.

COMPARE SUPPORT FEATURES

  • 24/7 multi-channel support
  • Software downloads, updates, & maintenance
  • Access to support knowledgebase and support forums
  • Warranty (Appliances only)3
  • Hardware replacement (Appliances only) Advanced
  • Remote assistance support
  • Remote consulting4 2-8 Hours
  • Priority case and sample handling
  • Phone calls routed to senior Technical Support Engineers
  • Named Technical Account Manager (TAM)
  • Front of the line access to product information
  • Personalized communications and alerts
  • Performance and feature optimization
  • Enhanced escalation
  • Emergency Onsite Support

ENHANCED 1

  • Advance
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ENHANCED PLUS 2

  • Advance
  • 2-8 Hours
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TAM

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